Terms & Conditions

Our Terms and Conditions

Payment should be made prior to or at the time of your appointment.

We can provide receipts, when possible should you need one

Cancellation Policy

Currently we do not charge a cancellation fee, although this may be reviewed at any time.

We do ask that you provide at least 24 hours notice of a cancellation of appointment or class. Appointment and classes cancelled more than 24 hours and paid are able to transfer to another available appointment.

Late Arrivals

If you arrive late to your appointment, your service time will still be the scheduled duration, and no refund or extension will be offered for lost time.

No-Show Policy

Clients who do not show up for their scheduled appointment will be charged the full price of the session.

Refund Eligibility

Refunds will only be considered under the following circumstances:

Service Issues: If you are dissatisfied with the quality of the service provided (e.g., due to therapist conduct or technical issues), please notify us within 24 hours of your appointment. We will review the situation and may offer a partial refund or a complimentary service based on the nature of the complaint.
Medical Emergencies: If you are unable to keep your scheduled appointment due to a medical emergency, we will consider rescheduling without penalty or offering a full refund upon review. Proof of the medical emergency may be required.
Service Not Provided: If we are unable to fulfill the scheduled service (e.g., due to an unexpected issue with the therapist or service area), we will provide a full refund for the service charge or offer to reschedule the appointment.

Gift Vouchers

These are valid for 12 months from the date of issue and for any of our services
Not to be used in conjunction with any other offer.
Gift vouchers cannot be exchanged for cash or refunds given.